Right of Withdrawal
Checking before collection
To help us improve our service, we kindly ask you to check the packaging of your order when you receive it. If the package looks damaged, please pick it up with reservation and write “Received with specific reservation for damaged package” on the bill or courier document, indicating the type and location of the damage. We also ask you to notify us of the problem immediately through our customer service department. Remember that insurance will not cover damage if the reservation is not specific, so please be precise in your description. Thank you for your cooperation!
Damaged parcels
If the package appears to be severely damaged in such a way as to suggest that the contents are also definitely damaged, we ask you to reject the goods by marking the courier’s bill/document “GOODS REJECTED GRAVIOUSLY DAMAGED NECK” and to give immediate notice of non-collection, specifying the reason, to our e-mail address info@afradiator.it
We will arrange for immediate shipment of the new item.
Returns and substitutions
You have the right to return the products you have purchased within ten business days from the date of delivery, without having to provide an explanation or pay a penalty. You just need to let us know that you want to return the products by written notice, such as an e-mail or letter. Within the same period you must send the products back to us in their original packaging. You are responsible for shipping the returns. As soon as we receive the products, we will refund the amount paid.
If you have any questions please contact us:
